Consumer Affairs for Tourists



Consumer Affairs for Tourists

Consumer Affairs for Tourists

Consumer Hotline for Tourists

The National Consumer Affairs Center of Japan offers a Consumer Hotline for Tourists, which offers telephone consultation for visitors to Japan that experience consumer related issues during their stay.

Call the hotline if you encounter consumer issues involving stores, restaurants, bars, transportation, or lodging during your visit.

Phone number

03-5449-0906

* Standard call rates to the call centre will apply.

Operating hours

Monday through Friday 10:00 a.m. – 4:00 p.m. (closed weekends, national holidays, and Dec. 29 – Jan. 3)

Languages supported

English, Chinese, Korean, Thai, Vietnamese, Japanese


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